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Kayla McGowan

Kayla McGowan is the Editor-in-Chief of Restoration and Remediation (R&R) magazine, bringing nearly 10 years of marketing and communications experience in the restoration sector. With a solid foundation in content creation, editing, and social media strategy, Kayla respects the vital work of the industry. At R&R, she develops content that engages and informs restoration professionals and manages content strategy for The Experience Events, bridging the cleaning and restoration industries. Outside of work, Kayla is an avid foodie who loves exploring new culinary experiences. She enjoys spending time with her family and embracing the outdoors. Kayla is excited to connect with industry professionals and contribute to R&R’s ongoing success. Reach her at mcgowank@bnpmedia.com or 757-849-2461.

Articles

ARTICLES

Technical Tip Tuesday Presented by DocuSketch

Technical Tip Tuesday: 360 Imagery & Estimating Shortcuts

Save time and cut costs with 360 imagery for faster, smarter estimating and documentation workflows

Kayla McGowan

November 4, 2025

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Holly Baldwin shares how 360 imagery simplifies estimating by capturing key features in seconds, no hand sketching required.

Ask the Expert

How Military Discipline Fuels This Father-Son Restoration Business

Military values guide this father-son team as they lead two PuroClean franchises in Iowa

Kayla McGowan

October 30, 2025

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Meet father-son duo, Steven and Adam Feldmann, U.S. military veterans whose leadership and service mindset power their restoration businesses.

Ask the Expert

How to Launch Software That Sticks: A Human-Centered Approach

Why understanding human motivation is the real key to successfully implementing new initiatives and rolling out software for restoration businesses

Kayla McGowan

October 29, 2025

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Travis Parker Martin of KnowHow shares how tapping into human psychology helps drive software adoption success in restoration businesses.

Technical Tip Tuesday Presented by DocuSketch

Staying Consistent, Strategy and Scaling

Consistency in estimating opens doors to help you scale, streamline and support your local restoration network.

Kayla McGowan

October 28, 2025

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Chris Tilkov shares how staying consistent with estimating and processes can help you scale and support your industry peers.

Why Diversifying Your Training Approach is Crucial for Your Restoration Business

Learn how embracing a diversified training approach builds stronger restoration teams and drives long-term business success

Kayla McGowan

October 23, 2025

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Learn how a diversified training strategy empowers restoration teams to lead, adapt and thrive.

Ask the Expert

Mold Remediation Resources & Field Strategies

Industry leaders share practical tools, communication protocols and field-tested strategies to help mold remediation teams succeed

Kayla McGowan

October 22, 2025

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In this special part two episode of Ask The Expert, we focus on the resources for our field teams for mold remediation.

Technical Tip Tuesday Presented by DocuSketch

Boosting Credibility in Restoration Claims

Building trust with insurance carriers through simple, effective communication strategies

Kayla McGowan

October 21, 2025

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Chris Tilkov of DocuSketch shares how a quick phone call can help strengthen restoration professionals’ credibility with insurance carriers.

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Leveraging Technology to Grow Your Business

How Restoration Business Can Use Technology to Overcome Bottlenecks and Drive Growth

Kayla McGowan

October 15, 2025

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James Hatfield of LiveSwitch shares how restoration professionals can use technology to streamline operations, improve customer experience and scale smarter.

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How Wildfire Smoke Impacts Indoor Air Quality

Wildfire Smoke and Indoor Air Quality: What Restoration Professionals Need to Know

Kayla McGowan

October 13, 2025

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John Otero of 1-800 WATER DAMAGE shares his insights on the hidden dangers of wildfire smoke and how restoration professionals can help protect the indoor environment.