Preparing Restorers for Fire Response and Recovery

Fire safety, communication, and community preparedness with David Gavilanes

Welcome back to Ask The Expert. This year, fire season has hit us hard. We’re seeing fires more frequently, they’re more devastating, and the need for trained restorers continues to grow. We’re diving into fire preparedness, response, and recovery with David Gavilanes, Training and Development Leader at Blue Kangaroo Packoutz.

Key topics of conversation include:

Fire jobs expose your crews to carcinogens, soot, smoke particulates, structural hazards, and extreme temperatures. You should always start a fire job with a thorough hazard assessment, proper PPE, ventilation, hydration, and clear communication.
Take the time to build relationships with local fire departments, adjusters, and industry partners before the next catastrophe happens.
Keep your communication with your customers simple. Make sure you avoid industry jargon, focus on the next steps, set clear expectations, and communicate consistently.
Building trust starts with helping your community understand fire prevention basics. Take the time to partner and host events that cover smoke alarm maintenance, safe cooking habits, and escape plans.

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Listen to the audio version of our conversation!

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.