Technical Tip Tuesday Presented by DocuSketch
How Technology Improves Accuracy in Restoration Sketching
Learn how tech-driven documentation protects your team and prevents costly disputes in the restoration claims process
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Kayla McGowan
Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.
Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.
Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.
ARTICLES
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Leveraging AI and Technology for Growth with Nick D’Urbano of Distance
From AI-driven call handling to multichannel engagement, discover strategies that elevate customer experience
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Technical Tip Tuesday Presented by DocuSketch
How Estimators Can Build a Strong Reputation in Restoration
Your reputation matters. Learn key habits that help estimators earn trust and respect in the restoration industry.
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Kaylin Glaspie on Winning R&R’s 2025 Technician Award
Kaylin Glaspie shares her rise from technician to Project Manager and advice she has for future restoration leaders
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Kaylin Glaspie Named Restoration & Remediation's 2025 Technician Award Winner
Honoring our frontline excellence, Kaylin Glaspie earns the 2025 Technician Award for her leadership and dedication
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Referral Partnerships: A Strategic Growth Tool for Restoration Companies
Chris Matts shares how restoration pros can grow their business faster with plumber, realtor and service partner referrals
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Technical Tip Tuesday Presented by DocuSketch
Why 360 Imaging Is a Game-Changer for Restoration Documentation and Accuracy
Capture full-room views and create timelines with 360 imaging that boost your accuracy and transparency
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The Hidden Health Impacts of Indoor Air Quality with Dr. Iyad Al-Attar
Dr. Iyad Al-Attar shares how indoor air pollutants affect health, filtration systems and more
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Smart IT Solutions for Restoration: Growth, Security & Automation
Kelly Siegel shares how restoration pros can simplify their IT, boost security and automate their business growth
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