Articles by Annissa Coy

Annissa shares a restorer's email about a job that turned upside-down - and her thoughts about how such a situation could be handled.

How do you know when to clean contents on site, and when should you pack it all up and clean off site at your facility? Annissa has the answer!

Annissa clearly outlines her odor removal process that works every single time, on every single job.

Do you clean and restore contents from mold jobs the same way you do for fire jobs? Are there any differences in the process, or should there be?

Annissa offers some guidance on how to handle duct cleaning during fire damage restoration jobs and how to get an adjuster to cover it.

Sometimes knowing what not to do can be the most valuable information a person, or in this case a business, can have in their toolbox. It’s like driving down a new road in the middle of the night and seeing a “Warning, Sharp Curve Ahead” sign. As you approach that curve, you are pretty grateful someone thought to put up a sign warning you to slow down.

Annissa answers three top questions about fire damage restoration and contents cleaning jobs.

Pairing beer with types of property losses.

In this video, Annissa unravels how to handle when an adjuster doesn't want to pay your bill for services in full.

What do you do when the insurance company sends a check with your name AND the mortgage holder's name on it, and the mortgage holder refuses to sign without a chunk of the money?