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Home » Authors » Lisa Lavender M.T.R., M.F.S.R., M.W.R.
Lisa Lavender M.T.R., M.F.S.R., M.W.R.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

Lisa Lavender holds a BS in accounting from Penn State and is an IICRC Master Fire, Water and Textile Restorer. As chief operating officer and co-owner of both Restoration Technical Institute and Berks ∙ Fire ∙ Water Restorations, Inc., Lavender has over 20 years of experience in the restoration and reconstruction industry, and has been involved in the training other restoration professionals since 2012. In 2018, has expanded her passion for serving other restorers by partnering and becoming VP of operations design for iRestore software. In addition to contributing to the running of the operations of her organizations, she authors a monthly column for R&R, Restoring Success, writes, instructs and develops courses and materials in the pursuit of her passion to give knowledge, passion, and inspiration to others for success in the industry. You can reach her at lisa@RTILearning.com.  

Articles

ARTICLES

rs transparency
Restoring Success

Transparency in Our Restoration Companies

Chelsea Mihalko
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
August 6, 2020
No Comments
Being authentically transparent is most important in positively leading the team through 2020, the pandemic, and the continuous challenges.
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Restoring success trust
Restoring Success

Morale and Engagement: Built on a Foundation of Trust

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
July 2, 2020
No Comments
A culture filled with fear and mistrust will be a culture with a disengaged and unhappy team.
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restoring success red flags

Restoring Success: Red Flags

What is the first thing that comes to mind when you hear “RED FLAG”?
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
June 5, 2020
No Comments
A red flag is only a signal; if we react to a signal of a coming problem or irregularity, we can get things back on track.
Read More
RS online training
Restoring Success

A Fresh Look at Online Training

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
April 30, 2020
No Comments
As an industry, we can embrace, adjust, and utilize training opportunities in new ways.
Read More
restoring success cultural shift
Restoring Success

A Cultural Shift

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
April 9, 2020
No Comments
Although we can only speculate on the long-term impact on our behaviors, we can proactively and positively begin to adjust.
Read More
ATE lisa lavender

Ask the Expert: Orchestrating an Effective Coronavirus Response | VIDEO!

Michelle Blevins
Michelle Blevins
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
March 17, 2020
No Comments
Protecting your team, your customers, and preparing for what's to come.
Read More
restoration software

Restorer's Perspective: Software is a Tool

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
March 8, 2020
No Comments

In the early 2000s, when I was just beginning my career as a restorer, I recall the buzz about the “cloud”. I am by no stretch a “computer geek” but it sounded like something exciting. Wanting to constantly employ the latest technology in all aspects of the business, I ran around the office declaring that we needed a cloud (totally clueless of what that meant).


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MOGA
Restoring Success

#MOGA: Make On-Call Great Again

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
Pete Marrero
March 5, 2020
No Comments
A career in restoration demands a commitment to the customers call in need of action, 24/7. Let’s make it great again.
Read More
RS culture

Restoring Success: It's All a Matter of Culture

Can such a gray area like culture be the ultimate key to success? 
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
January 30, 2020
No Comments
Culture can impact an organization’s ability to adopt new technology, overcome challenges, provide world-class service, provide opportunities for growth, learning, development, and more
Read More
restoring success tacit approval

Restoring Success: Lisa's New Year's Resolution

No more tacit approval.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
January 3, 2020
No Comments
Tacit approval is related to the concept of accountability; however, the result is that it is literally perceived as approved and acceptable behavior.
Read More
View All Articles by Lisa Lavender M.T.R., M.F.S.R., M.W.R.
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