Contents Restoration

Special Section: Prepping for Disaster

When Disaster Strikes: Contents Restoration in Extreme Conditions

May 9, 2016

When disaster strikes, we see the outside devastation by the number of homes damaged or completely destroyed. But for most, the real devastation happens inside the home.

Ask Annissa: How Do You Handle an Upset Client?

This week, Annissa admits even she has had upset clients.

Annissa Coy

May 5, 2016

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Every contractor, even the best of the best, has dealt with an upset client.

Ask Annissa: What is a Good Profit Margin for Contents Restoration?

Are you making enough for your work?

Annissa Coy

April 28, 2016

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Evaluate your own numbers, and find where you are missing out on profits.

Ask Annissa: The 4 Biggest Mistakes Restorers Can Make

Your reputation is far-reaching, so it's important to avoid these faux-pas

Annissa Coy

April 21, 2016

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The restoration industry is kind of like living in a small town. If you make a mistake, people will know it.

CRDN Expands National Sales Team

New sales managers hired to serve Southeast and Central U.S.

April 18, 2016

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Both women bring a thorough understanding of the industry to CRDN’s corporate team and our local franchise owners.

Ask Annissa: Newsletter 101 - When & How to Send to Clients

Mailing your Client Newsletter monthly is super critical to its effectiveness.

Annissa Coy

April 14, 2016

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In this edition of Ask Annissa, she talks about how to send it {hint: not email!}, how often to send it, and other things you need to know to hit a home run.

Ask Annissa: Dealing with Nightmare Clients (Part 3)

Under-promise, over-deliver

Annissa Coy

March 31, 2016

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Annissa talks about the importance to treading lightly with your promises. It's better to under promise and over deliver, than the opposite.

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

Annissa Coy

March 23, 2016

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In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.