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RIA Announces Return of Popular Contents Restoration Conference

July 7, 2016

The Restoration Industry Association (RIA) recently announced the return of its popular contents restoration conference after a three year hiatus. The conference occurs this fall, Nov. 7-9 at the Mirage Hotel and Casino in Las Vegas, Nev. RIA has a strong history of providing content focused education; it produced content restoration-centric conferences earlier this decade.

Cleaning and Restoring What is Inside a Hoard

Annissa Coy

July 5, 2016

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When it comes to dealing with a fire there are many challenges. And if you find yourself in a situation where you are dealing with a homeowner who has been hoarding, there will be unique challenges that you will need to navigate.

Ask Annissa: How to Write a Scope Correctly (Part 3)

Working with an adjuster

Annissa Coy

June 30, 2016

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This week, Annissa goes over the kind of communication and relationship you should have with the adjuster on every job.

Ask Annissa: How to Write a Scope Correctly (PART 2)

Annissa Coy

June 16, 2016

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The importance of photos during the scope-writing process.

Ask Annissa: How to Write a Scope Correctly

Nail the scope, get paid

Annissa Coy

June 9, 2016

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This video is the first of a brand new five-part series from Annissa on correctly writing an insurance scope for the work you have done.

Ask Annissa: How Do You Handle Jewelry During a Contents Restoration Job?

Annissa Coy

June 2, 2016

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Bottom line: Do not handle jewelry without having a release form!

Ask Annissa: Training Your Employees to be Customer Care Rock Stars

Annissa Coy

May 26, 2016

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The happier your customers, the more successful your business.

Ask Annissa: Have You Ever Been Fired from a Job?

Annissa Coy

May 11, 2016

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Wonder if Annissa has ever been fired? She reveals the answer in this video!

Special Section: Prepping for Disaster

When Disaster Strikes: Contents Restoration in Extreme Conditions

Annissa Coy

May 9, 2016

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When disaster strikes, we see the outside devastation by the number of homes damaged or completely destroyed. But for most, the real devastation happens inside the home.

Ask Annissa: How Do You Handle an Upset Client?

This week, Annissa admits even she has had upset clients.

Annissa Coy

May 5, 2016

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Every contractor, even the best of the best, has dealt with an upset client.

How Kyle Chiasson Built 70 Locations Without Waiting for the Phone to Ring

Bed Bugs After Remediation: Are Restoration Practices Quietly Contributing to Reinfestation?

Photos from homes damaged by WUI Smoke entering stucco walls and hidden building cavities

How Wildland-Urban Interface (WUI) Smoke Enters Stucco Walls and Hidden Building Cavities

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Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.