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Ask Annissa: How Do You Handle Jewelry During a Contents Restoration Job?

Annissa Coy

June 2, 2016

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Bottom line: Do not handle jewelry without having a release form!

Ask Annissa: Training Your Employees to be Customer Care Rock Stars

Annissa Coy

May 26, 2016

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The happier your customers, the more successful your business.

Ask Annissa: Have You Ever Been Fired from a Job?

Annissa Coy

May 11, 2016

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Wonder if Annissa has ever been fired? She reveals the answer in this video!

Special Section: Prepping for Disaster

When Disaster Strikes: Contents Restoration in Extreme Conditions

Annissa Coy

May 9, 2016

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When disaster strikes, we see the outside devastation by the number of homes damaged or completely destroyed. But for most, the real devastation happens inside the home.

Ask Annissa: How Do You Handle an Upset Client?

This week, Annissa admits even she has had upset clients.

Annissa Coy

May 5, 2016

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Every contractor, even the best of the best, has dealt with an upset client.

Ask Annissa: What is a Good Profit Margin for Contents Restoration?

Are you making enough for your work?

Annissa Coy

April 28, 2016

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Evaluate your own numbers, and find where you are missing out on profits.

Ask Annissa: The 4 Biggest Mistakes Restorers Can Make

Your reputation is far-reaching, so it's important to avoid these faux-pas

Annissa Coy

April 21, 2016

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The restoration industry is kind of like living in a small town. If you make a mistake, people will know it.

CRDN Expands National Sales Team

New sales managers hired to serve Southeast and Central U.S.

April 18, 2016

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Both women bring a thorough understanding of the industry to CRDN’s corporate team and our local franchise owners.

Ask Annissa: Newsletter 101 - When & How to Send to Clients

Mailing your Client Newsletter monthly is super critical to its effectiveness.

Annissa Coy

April 14, 2016

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In this edition of Ask Annissa, she talks about how to send it {hint: not email!}, how often to send it, and other things you need to know to hit a home run.

Ask Annissa: Dealing with Nightmare Clients (Part 3)

Under-promise, over-deliver

Annissa Coy

March 31, 2016

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Annissa talks about the importance to treading lightly with your promises. It's better to under promise and over deliver, than the opposite.

Stop Using the “Drink Test” for Water Loss Classification

Vince Scarfo Lead Government Affairs Advocacy

The Restoration Industry Association Appoints Vince Scarfo to Lead Government Affairs Advocacy

construction worker using smartphone over architectural plans

Estimate Like a Pro: Why Soft Costs Matter in Restoration Projects

Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.