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Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

March 23, 2016

In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

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In this video, Annissa talks about the first of her three steps: Educate the client about your process.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

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This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

Ask Annissa: Is Skunk Odor Removal Covered by Insurance?

Odor removal tips & a few laughs

Annissa Coy

March 3, 2016

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Annissa shares some tips on getting rid of skunk odor, and shares a funny story about a job she once handled involving this critter.

Ask Annissa: How Much Contents Restoration Work is Really Out There? (Hint: A Lot!)

Fire damage is not the only type of contents restoration insurance claim

Annissa Coy

February 25, 2016

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You might be surprised just how far this industry niche can take you.

Ask Annissa: 4 Questions to Ask Yourself when Evaluating Contents

Learn to maximize profits and productivity

Annissa Coy

February 19, 2016

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Evaluating what contents to restore and what contents should be logged and destroyed is a critical part of your restoration process.

Ask Annissa: Working with My Family... Am I CRAZY?? (with video)

Annissa Coy

January 28, 2016

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Working with family can pose challenges, but also be very rewarding.

Ask Annissa: How Big Should my Warehouse Be? (with video)

Annissa Coy

January 21, 2016

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When setting up your contents cleaning division you need to consider how much space you really need for cleaning and make sure that its efficient.

Ask Annissa: Doing Restoration Work on a Handshake...WHAT?! (with video)

Are you willing to walk away from jobs that don't feel right?

Annissa Coy

January 14, 2016

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Contracts, getting paid, and following your gut.

3 Key Things to Know to Successfully Deploy Contents Inventory Software

Three key areas to consider when making an inventory system part of your restoration organization

Zeke S. Smith

January 7, 2016

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The contents restoration workflow is like a car. When it runs properly, it’s hardly noticed. Only when a component breaks down and disrupts the owner’s daily routine does the car draw attention

Stop Using the “Drink Test” for Water Loss Classification

Vince Scarfo Lead Government Affairs Advocacy

The Restoration Industry Association Appoints Vince Scarfo to Lead Government Affairs Advocacy

construction worker using smartphone over architectural plans

Estimate Like a Pro: Why Soft Costs Matter in Restoration Projects

Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.