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In the midst of celebrating all of this amazing history and looking to build upon the advocacy momentum of recent years, one nugget that stuck out to me was the power of humility. 

Three distinctives that helped build a thriving culture and sustainable business.

In my role as a chief customer officer, I meet with a lot of contractors looking for ways to improve their business and I’m struck by how often certain phrases come up. 

When you hit a plateau, that’s your signal something needs to change. Most likely, that something is you.

Service, cashflows, efficiency, communications, company credibility, and more can suffer from even a blip in basic documentation.

Key tips to optimize your company's SEO.

Communicating measurable goals is an extremely practical solution for motivating an underperforming team. But it has deeper benefits, as well.

Be intentional to develop yourself, your team, and your process; there are no shortcuts.

Enjoy and look for simple solutions. 

As Claude innovated products, he also developed methods for training contractors to utilize these evolving water damage tools in a manner that could be repeated across the country.