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Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

March 10, 2016

This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

Ask Annissa: Is Skunk Odor Removal Covered by Insurance?

Odor removal tips & a few laughs

Annissa Coy

March 3, 2016

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Annissa shares some tips on getting rid of skunk odor, and shares a funny story about a job she once handled involving this critter.

Ask Annissa: How Much Contents Restoration Work is Really Out There? (Hint: A Lot!)

Fire damage is not the only type of contents restoration insurance claim

Annissa Coy

February 25, 2016

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You might be surprised just how far this industry niche can take you.

Ask Annissa: 4 Questions to Ask Yourself when Evaluating Contents

Learn to maximize profits and productivity

Annissa Coy

February 19, 2016

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Evaluating what contents to restore and what contents should be logged and destroyed is a critical part of your restoration process.

Ask Annissa: Working with My Family... Am I CRAZY?? (with video)

Annissa Coy

January 28, 2016

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Working with family can pose challenges, but also be very rewarding.

Ask Annissa: How Big Should my Warehouse Be? (with video)

Annissa Coy

January 21, 2016

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When setting up your contents cleaning division you need to consider how much space you really need for cleaning and make sure that its efficient.

Ask Annissa: Doing Restoration Work on a Handshake...WHAT?! (with video)

Are you willing to walk away from jobs that don't feel right?

Annissa Coy

January 14, 2016

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Contracts, getting paid, and following your gut.

Ask Annissa: Dealing with Adjusters Pt. 4 - Getting Paid

Getting invoices for restoration jobs paid quickly and in-full, without the hassle

Annissa Coy

December 17, 2015

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Do you have steps you follow on every job to be sure you're paid in a timely manner? Annissa does, and shares that knowledge in this video column!

Ask Annissa: Working with Adjusters Pt 3

Understanding the claims process

Annissa Coy

December 10, 2015

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The software, terminology, and process of an insurance adjuster.

Ask Annissa: Working with Adjusters Pt 2

Building & creating a relationship

Annissa Coy

December 2, 2015

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"Having a relationship with the adjusters that you work with absolutely absolutely paves the way for everything else to be smooth," Annissa explains at the start of this week's video column.

Why Fatigue May Be the Most Overlooked Safety Hazard in Restoration

red paper airplane on a growth trajectory

Growth vs. Grit: Why Scaling Smart Always Beats Scaling Fast in Restoration

The Words Costing Restoration Contractors Money

Events

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

View All Submit An Event

Poll

Staff Training Frequency

Products

2026 National Renovation and Insurance Repair Estimator

Current prices in dollars and cents and detailed descriptions for hard-to-find items needed on most insurance, repair, remodeling, and renovation jobs. All price items include labor, material, and equipment breakouts, plus special charts that tell you exactly how these costs are calculated. Includes many reinstall/salvage cost estimates, hundreds of sample product images and unique architectural items.ISBN 978-1-57218-405-3

See More Products

Submit Your New Product/Technology to R&R!

Would you like to promote a new restoration, remediation or cleaning product/technology with Restoration & Remediation? Fill out the question below to start your submission:

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