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Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

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In this video, Annissa talks about the first of her three steps: Educate the client about your process.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

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This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

Ask Annissa: Is Skunk Odor Removal Covered by Insurance?

Odor removal tips & a few laughs

Annissa Coy

March 3, 2016

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Annissa shares some tips on getting rid of skunk odor, and shares a funny story about a job she once handled involving this critter.

Ask Annissa: How Much Contents Restoration Work is Really Out There? (Hint: A Lot!)

Fire damage is not the only type of contents restoration insurance claim

Annissa Coy

February 25, 2016

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You might be surprised just how far this industry niche can take you.

Ask Annissa: 4 Questions to Ask Yourself when Evaluating Contents

Learn to maximize profits and productivity

Annissa Coy

February 19, 2016

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Evaluating what contents to restore and what contents should be logged and destroyed is a critical part of your restoration process.

Ask Annissa: Working with My Family... Am I CRAZY?? (with video)

Annissa Coy

January 28, 2016

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Working with family can pose challenges, but also be very rewarding.

Ask Annissa: How Big Should my Warehouse Be? (with video)

Annissa Coy

January 21, 2016

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When setting up your contents cleaning division you need to consider how much space you really need for cleaning and make sure that its efficient.

Ask Annissa: Doing Restoration Work on a Handshake...WHAT?! (with video)

Are you willing to walk away from jobs that don't feel right?

Annissa Coy

January 14, 2016

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Contracts, getting paid, and following your gut.

Ask Annissa: Dealing with Adjusters Pt. 4 - Getting Paid

Getting invoices for restoration jobs paid quickly and in-full, without the hassle

Annissa Coy

December 17, 2015

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Do you have steps you follow on every job to be sure you're paid in a timely manner? Annissa does, and shares that knowledge in this video column!

Ask Annissa: Working with Adjusters Pt 3

Understanding the claims process

Annissa Coy

December 10, 2015

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The software, terminology, and process of an insurance adjuster.

Mold and Mental Health: The Dual Crisis Facing Indoor Environmental Remediation Teams

Ask the Expert - Margin vs. Markup: The Costly Confusion in Restoration

Why Understanding Markup, Margin and Overhead is Critical for Restoration Success

How to Detect and Dry Water Trapped Between Ceramic Floor Tile, Thinset and Concrete Slab

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