The first two articles in this four-part series on Emotional Intelligence (EQ) (part I, part 2) introduced the overall concept and explored the characteristics that are widely believed to make up what is termed “personal competence”—our ability to stay aware of our emotions and manage our behavior and tendencies.
If you don’t take a moment to realize how you’ve changed for the better in the “new normal,” you won’t be able to take advantage of that change when we get back to the old normal.
Part one in this four-part series provided an introduction to the concept of Emotional Intelligence (EQ), including identification of the four characteristics that are generally agreed to be at its core.
This document has been prepared by a wide range of experts from the cleaning and restoration industry to assist contractors in managing the risks arising from efforts to mitigate the COVID-19 pandemic.
I have felt so very fortunate to spend the last 20+ years doing what I love: helping others in their time of need and giving them hope for a better tomorrow.
Never before in history has there been a time when countless numbers of businesses around the world have been forced to shut their doors and close up their buildings.
For the last five years, we have dedicated an issue of R&R to celebrating Women in Restoration. This year, we are thrilled to celebrate BELFOR’s technical trainer, Cara Driscoll. You can read more about her journey in the restoration industry here.
How are your personal opinions affecting how you serve your customers, interact with your team, and present yourself in general - including on social media, even if it's your private page?
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