Every good industry event comes with countless quotes worth capturing and referencing upon return to the real world. The Experience Convention & Trade Show 2021 was no exception.
Too often, cleaning and restoration entrepreneurs wear the label of “one-trick-pony” as they prance around the metaphorical “ring” with a poorly choreographed sales pitch, outdated equipment, a disgruntled workforce, simply in hopes of being seen and heard by prospective customers, insurance agents, adjusters, property managers and plumbers, while anxiously awaiting a referral reward.
What do you do with a difficult employee who brings in a lot of money? Idan Shpizear recently had a conversation with a small business owner about this. It echoed countless conversations he’d had before, including a few tough moments when he had to get real with himself.
Every function, position and individual within the company plays an important role contributing to the results of the company. People who perform consistently excellent typically have a well-developed sense of organizational awareness.
The integration of an in-house call center is PuroClean’s latest service-minded innovation, designed to elevate the support it provides franchise owners and customers across the country.
