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Insurance/Legal Matters in RestorationManaging Your Restoration Business

Technical Tip Tuesday Presented by iGuide

Creating a Single Source of Truth for Restoration Projects

Centralized documentation helps improve collaboration, communication, and project consistency

By Kayla McGowan
July 21, 2026

Welcome to the third episode of this month’s Technical Tip Tuesday. This month’s tips are sponsored by our friends at iGUIDE. We’re joined by Kayla Theriot, National Account Executive at iGUIDE. This week, Kayla shares best practices for creating a true single source of truth throughout the life of a restoration project.

Today’s technology offers far more than sketches and photos. Tools like virtual tours, tags, and systematic documentation allow restoration teams to capture, organize, and communicate critical project information from first notice of loss through project completion. It’s no secret that many restorers aren’t leveraging their technology to its full capacity. 

A single source of truth helps reduce improves transparency and communication and ensures all parties involved have access to the same information.  Every project gives restorers an opportunity to train, reinforce best practices, and learn from past projects.

Restorers who leverage their technology more effectively can streamline their processes, improve collaboration, and create a better experience.

See you next week!
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This episode of Technical Tip Tuesday is brought to you by iGuide.

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KEYWORDS: customer expectations insurance estimating restoration documentation restoration technology restoration tools Technical Tip Tuesday working with carriers

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Kayla mcgowan author

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

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