From Navy to Floor Care: Navigating Success

In this episode of TradeTalks: Unlocking The Experience, host and industry expert highlights the insights of Bill Luallen, the Technical Director of XL North, a division of Textile Rubber and Chemical Company. With over 25 years of dedication to the floor care industry, Bill brings a wealth of knowledge to the conversation.

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About Bill:

Industry Leader: Bill is not just a veteran; he serves as the IICRC Technical Advisory Committee Chair for the Commercial Carpet Maintenance Technician (CCMT) Committee.
Standard Contributor: He actively participates in CRI 204/205 Carpet Maintenance and Cleaning Standards.
Fun Fact: He is a mountain bike enthusiast

Bill dives into the crucial topic of adapting to evolving customer expectations and how contractors and suppliers can stay ahead in a dynamic market. He shares valuable insights into best practices for collaboration and continuous learning, emphasizing the importance of professional standards.

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KEYWORDS: business planning The Experience

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.