What is Impact? Training and Development Tips for Restoration Companies

By Lisa Lavender M.T.R., M.F.S.R., M.W.R.

Lisa Lavender, Chief Operating Officer of the Restoration Technical Institute, discusses the concept of impact in training and development. She explains how training interventions, acquisition of knowledge, development of skills, and application to the job all contribute to our business objectives.

By aligning our training efforts with our company goals, we can create a training culture that leads to better ROI and improved performance. No specific action is requested from the viewers in this video.

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Lisa Lavender holds a BS in accounting from Penn State and is an IICRC Master Fire, Water and Textile Restorer. As chief operating officer and co-owner of both Restoration Technical Institute and Berks ∙ Fire ∙ Water Restorations, Inc., Lavender has over 20 years of experience in the restoration and reconstruction industry, and has been involved in the training other restoration professionals since 2012. In 2018, has expanded her passion for serving other restorers by partnering and becoming VP of operations design for iRestore software. In addition to contributing to the running of the operations of her organizations, she authors a monthly column for R&R, Restoring Success, writes, instructs and develops courses and materials in the pursuit of her passion to give knowledge, passion, and inspiration to others for success in the industry. You can reach her at lisa@RTILearning.com.