One Great Thing Leads to Another: From Sales to Engineering to Cleaning

In this episode of Trade Talks: Unlocking The Experience, R&R publisher Mike Balzano chats with Mark Kennedy, creator of the Levels of Success Program!

They talk about how sales is a part of every business structure, what Mark studied before coming to the cleaning industry, and discuss the creation of The Experience Advisory Committee and why that is great news for attendees.

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KEYWORDS: restoration industry events The Experience

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Mike Balzano is the former publisher of Restoration & Remediation magazine.

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This webinar is part of the Preparing to Respond: Hurricanes series.

Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, an expert‑led panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.