This is the one! It has been years in the making. Consistent, yet professional follow-ups; small, trial-run projects too numerous to remember; equipment and supplier relationships made ironclad; training upon training upon training; and it has finally happened — we signed that large loss! Our scope is solid. The property owner is confident in us and our relationship is tight. The carrier has given us the green light to start work and our crews are en route. At 4:57 pm, the adjuster calls to let us know the consultant will be onsite tomorrow at 8:00 am and would like to walk through the project with us. Wait. What?!?
Let’s talk about what’s going on in your head right now. It probably sounds a lot like this: “I’m the industry expert. I’ve been doing this work for over 20 years. The adjuster is out of their league. There must be coverage issues. The consultant is probably some hack who couldn’t cut it in our industry. My bill is going to be shredded to justify the consultant’s existence. They just don’t understand that I have margin to maintain.”
I’m sure I’ve missed a few, but I probably got at least a couple of them right.