North Carolina-based disaster reconstruction company, RestorePro Reconstruction, recently opened its fifth office in the southeast with its newest branch in Knoxville, Tenn. This location marks its first physical presence outside of North Carolina and brings the combined employee total to nearly 100 talented executives, operations, sales, marketing, account managers, construction and safety managers, estimators, and administrators.
The company’s expansion beyond North Carolina state lines is due to demand by loyal customers and is a direct result of being the premier reconstruction service provider in North Carolina, increased demand for emergency construction services, including water removal and water damage restoration, fire and smoke damage restoration and repairs, and mold remediation, talented leadership, and its unwavering commitment to professional excellence and positive client experiences. In 2020 alone, the firm experienced over a 100 percent increase in call volume with over 50 percent of these service calls from new clients.
Covering a one-hour radius around Knoxville, RestorePro successfully services the areas of Oak Ridge, Maryville, Gatlinburg, Pigeon Forge, Lenoir City, Sevierville, and other neighboring communities.
Servicing residential, multi-family housing, and Class A office space projects, RestorePro has an aggressive growth strategy for this market, which includes adding more than 20 employees by the end of 2021 and completing over 1,000 projects. Company-wide, RestorePro delivered nearly 5,500 restoration projects in 2020 --- a company record.
“We are excited to enter the Knoxville market, providing disaster restoration services to consumers and commercial clients in the area,” stated Ryan Jackson, president of RestorePro. “Our multifamily clients in the Knoxville area have repeatedly asked us to service the local market, and with the addition of a physical office in Knoxville, we’re able to meet their needs.”
Ranked in the Top 35 best metro areas for economic strength over a 24-month period by POLICOM Economic Analysis, the Knoxville area’s continued growth in RestorePro’s target vertical markets, population growth projections, positive economic conditions and business climate, built-in demand for reconstruction services, and access to talent all contributed to the firm selecting Knoxville for its newest location.
Clients are already being serviced in the area with several restoration projects that include large, multifamily properties. Brian Charlebois, CSO, serves as the area’s senior sales director. Frank Moore — a Knoxville resident with strong experience in the reconstruction industry— serves as operations manager.
“Frank knows the industry and Knoxville market better than anyone else. He’s a highly respected leader in the restoration construction industry, and I’m excited to see the impact RestorePro will have in Knoxville and the local community under his leadership,” stated Charlebois.
RestorePro’s team proudly serves government, commercial, and residential clients across the greater Raleigh/Chapel Hill (NC), Fayetteville (NC), Charlotte (NC), Greensboro/Winston-Salem/High Point (NC), Rock Hill (SC), now Knoxville area markets. Since its inception, the company has differentiated itself on exceptional service, personal and professional excellence, and responsiveness to client needs, as evident by being the highest consumer-rated disaster construction firm on Google based on responsiveness and customer service.