The restoration industry is one that I like to consider a “fly under the radar” type of industry; one never realizes the depth of it, unfortunately, until they need it. It is then that one sees not just the mitigation and reconstruction skills of the industry, but also the empathetic and emotional characteristics needed to navigate the dynamic waters.
Growing up, I used to love going to work with my Dad. The smell of a construction site was one of my favorites and I enjoyed drawing pictures with his secretary. I watched him build a handyman service into a full-fledged residential construction outfit which then started servicing the restoration industry. My young, naive eyes certainly did not grasp all the different needs required of a leader in this space until much later in life.