For those of us who have accepted the responsibility of biohazard clean-up, there inevitably comes a time when your team will be called to a grizzly trauma scene. Regardless if there was a crime committed, death from natural causes or suicide, the impact and weight of the experience can be profound.
For most of us, it’s easy to see the value in technical training as we know it ensures our company is protected from a liability perspective. We understand that it equips our team to be a better vendor for our referral partners. Additionally, we can see how a well-trained technician can provide a quality service to our client. But have we considered what standard technical training doesn’t do? Does it adequately equip our team to understand and navigate the complex emotions that our client may be experiencing? Does it ensure that our team members exposed to those experiences remain well adjusted and emotionally sound? Have we stopped to consider what other organizations, groups, or local service providers may be willing to partner with our teams to provide additional training and support for our warriors in the trenches?