Violand Vault: The Most Important Question in Business

Analyzing and enhancing the customer experience.

In the March issue of R&R, Tom wrote an article called "Ask, Don't Tell". Within the article, Tom helps you develop some critical sales strategies. In this episode of the Violand Vault, Tom helps you figure out what differentiates your company from the competition which can, in turn, help you bring in new business.

Have a topic you'd like to hear about from one of Violand's advisors? Leave a comment below!

Tom Cline is a Business Development Advisor for Violand Management Associates (VMA), a highly respected consulting company in the restoration and cleaning industries. Tom is a leading expert in sales, sales management, and business profitability for the restoration and cleaning industries with over 35 years of experience in those areas. Through Violand, Tom works with companies to develop their people and their profits. To reach him, visit Violand.com or call 1-800-360-3513.

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The Experience Partners with Restoration & Remediation to Supercharge the Industry’s Best-in-Class Event! The Experience Conference and Exhibition features cleaning, restoration, and remediation processes, products, and procedures. Attendees come from near and far to experience live, hands-on demonstrations, specialty pavilions, workshops, and interactive sessions all led by the top instructors in the cleaning and restoration industry.