Lisa Lavender, the COO of Berks Fire Water Restoration, writes a monthly Restoring Success column featured the first Friday of every month in R&R’s eNewsletter, and on www.randrmagonline.com. This is one of Lisa’s latest columns – and the website version includes links to other resources, training videos, and more! Be sure to subscribe to our eNewsletter, and check our website often for new, educational content just like this that you won’t always find in the print issue!