Restoration Training/EducationManaging Your Restoration BusinessAsk Annissa

Ask Annissa: Who is the Customer - the Client or the Carrier?

Is the client your customer? Or is the insurance company your customer? Annissa gives you her answer... and explains. Handling relationships correctly can make a major difference on your profit margins. After you watch the video, join the conversation in the comment section of this article, or in this video shared on R&R's Facebook page!

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.