Ask Annissa: Who is Your Client? | 2017-11-08 | Restoration & Remediation Magazine

Ask Annissa: Who is the Customer - the Client or the Carrier?

Is the client your customer? Or is the insurance company your customer? Annissa gives you her answer... and explains. Handling relationships correctly can make a major difference on your profit margins. After you watch the video, join the conversation in the comment section of this article, or in this video shared on R&R's Facebook page!

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

You must login or register in order to post a comment.

Discover the essence of 'Standard of Care' in water damage documentation. In this webinar, we’ll delve into the necessity and rationale behind it, and uncover how purposeful documentation is crucial, saving both valuable time and energy.