Victoria Woodhull, the first woman to ever run for President of the United States, once said “I shall not change my course because those who assume to know better than I desire it.”
In many ways, this quote accurately reflects the culture of the insurance industry. What is the correlation you say? The insurance industry historically has resisted change and when they did experience change, it was generally created by them for the betterment of their operations, not for their customers. Increased customer expectations and technological advancements continue to create havoc in the insurance industry. It is forcing insurance companies to change the way they do business.