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Home » Authors » Steve Dodson

Steve Dodson

Steve Dodson is the Founder and Chief Operating Officer of Insurance Contractors Educational Systems, a firm specializing in the development and improvement of Insurance Restoration Contractors.  The goal of ICE Systems is to strengthen partnerships between insurance carriers and contractors that service the insurance industry. Steve has worked in the insurance industry for nearly 20 years and has held positions with increased leadership responsibility throughout his claims career. The last 15 years has been focused on property claims and preferred vendor programs. 
Articles

ARTICLES

Restoration Industry Changes Happening Now
Special Section: R&R 10th Anniversary Issue

6 Changes Happening Now inside the Property Claims Industry

Steve Dodson
July 13, 2017
No Comments

Wrapping up this special anniversary section, we are take a deep dive into six changes happening in our industry today.


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managing your restoration business

Frustrating Times, or a Time of Opportunity?

Steve Dodson
November 21, 2016
No Comments

As you begin to read this article, you may not believe that this is actually a message of hope for insurance restoration specialists who work so hard to serve the insurance companies and their policyholders.


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marketing to adjusters

Marketing to Today's Claim Adjuster

Steve Dodson
August 25, 2016
One Comment
The relationship between restoration contractors and claim adjusters should be more like a marathon, not a sprint.
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May 19, 2026

Hurricane Response: What’s Changed, Who’s at Risk, and How to Scale Without Breaking

This webinar is part of the Preparing to Respond: Hurricanes series.  

Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, an expert‑led panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

May 28, 2026

Connecting the Field, Office, and Carriers: How to Streamline Claims with Better Data and Communication

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logoThe Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

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