Let me set the scene for you. The home in this case study is nestled atop 35 acres of gentle, rolling hills in mid-Missouri. It was built of native cut lumber, harvested from the property, which had not been sealed. In addition, the insured had some health problems and was on oxygen. Each of these factors created unique restoration conditions and needs after an electrical fire in the basement last August.
The insureds were very concerned about getting 100 percent of the smoke odor removed, while preserving the beautiful wood in their home.