Sales, ownership, administration and production: four necessary categories in every restoration company. The smaller the company, the more likely it is that these four categories are being managed by the owner.
As the company grows in size, the owner will need help to assist them in the management of Herein lays the first of many opportunities of an owner to release control of something they have been doing. This is VERY difficult for owners to do. Owners need to know what is going on; they are worried if they let someone else take over a job that the job is going to be done incorrectly and unprofitably.