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Home » Authors » Sean Scott

Articles by Sean Scott

customer service on property restoration jobs

10 Tips Restorers Should Consider When Working for Homeowners

Restorer’s Digest
Sean Scott
Sean Scott
April 27, 2022
One Comment

In most cases when a home is damaged by a disaster, the homeowner(s) are already upset by the time the restorer gets there. The last thing a restorer wants to do is add insult to injury by doing or not doing something that could add stress or make the situation worse.


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navigating restoration business challenges.

The Value of Working With a Restoration Coach

Restorer’s Digest
Sean Scott
Sean Scott
March 24, 2022
No Comments

At some point, you will run into situations where your livelihood may be threatened. This is when you will need advice from someone who may have experienced a similar situation or knows how to navigate through the challenges. So, what is a restoration coach and how can they bring value to your company?


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garage and vehicle fires

Spalling: The Effect High Heat Has on Concrete and 5 Steps for Restoration

Restorer’s Digest
Sean Scott
Sean Scott
February 2, 2022
No Comments

When buildings are damaged or destroyed by fire, it is not uncommon to see the surfaces of exposed concrete or masonry exhibit scarring, pitting or cratering. This phenomenon is known as spalling. The costs for extensive testing, and attempts at cleaning or restoration, can be very expensive.


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dangers of soot, ash, burned wood

Soot, Char and Ash: It’s More Toxic Than You Think

Restorer’s Digest
Sean Scott
Sean Scott
Briana C. Scott
January 27, 2022
No Comments

When you think of charred wood, ash left behind after a wildfire or soot, you might think that they are little more than harmless byproducts of incomplete combustion. Images of people sifting through the ash in their street clothes to find valuables, or walking through a burned-out home in shorts and flip-flops, gives the impression that post-fire environments are relatively safe. However, this is far from the truth.


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ozone generator

Using Ozone in Fire Restoration: Is It a Friend or a Foe?

Restorer’s Digest
Briana C. Scott
Sean Scott
Sean Scott
January 4, 2022
No Comments

In the fire restoration industry today, many practitioners use ozone generators as one of their primary means to neutralize smoke odor. Although ozone may be effective to some degree in neutralizing odors, many experts disagree on its effectiveness and whether the risks outweigh the rewards. So, what is ozone? And what are the associated health risks? Sean and Briana Scott examine the effects of ozone exposure and offer necessary precautions for working with ozone.


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5 Options for Restorers When the Insurance Adjuster Refuses to Pay

Dispute Resolution: 5 Options for the Restoration Contractor When the Adjuster Refuses to Pay

Restorer’s Digest
Sean Scott
Sean Scott
December 7, 2021
No Comments

Inevitably, if you are a restoration company, sooner or later you will run into situations where the adjuster won’t pay for work you completed or only a fraction of what you have estimated the cost to be. In these situations, restorers have a few options, which depend in large part as to how far you’re willing to go, how much you’re willing to spend and if the risk is worth the reward.


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Smoke Odor Remediation

7 Steps for Successful Smoke Odor Remediation

Sean Scott
Sean Scott
November 22, 2021
No Comments

Every fire has its own chemical makeup or DNA – the fuels that burned, the types of chemicals that have reacted or interacted, the duration of the fire, the intensity of the heat, the odors and gases the fire generates all contribute to the uniqueness and toxicity of structure fire environments. 


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Prequalifying Property Restoration Projects

Prequalifying Property Restoration Projects: Sometimes the Best Jobs are the Ones You Didn’t Take

Restorer’s Digest
Sean Scott
Sean Scott
October 19, 2021
No Comments

Every restoration company encounters a certain percentage of projects that turn out to be undesirable, unprofitable, or uncollectible. Sean Scott likes to call these jobs the rotten eggs of restoration. Here he shares key things to consider when job leads are called in.


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fire-damaged wood

Deodorizing Fire- or Smoke-Damaged Lumber

Briana C. Scott
Sean Scott
Sean Scott
October 1, 2021
No Comments
Not all fire restoration practitioners handle deodorizing fire- or smoke-damaged lumber the same, but there are some methods that work better than others. Here are nine steps that may be helpful.
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fire damage

5 Ways Restorers Can Help Disaster Survivors, Even if There Isn’t a Job in It for Them

Restorer’s Digest
Sean Scott
Sean Scott
September 22, 2021
No Comments

The story behind Sean Scott’s decision to author the book The Red Guide to Recovery, and five tips on how restorers can give back or help their community, even if there isn’t a job in it for them.


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