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Articles by Annissa Coy

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

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In this video, Annissa talks about the first of her three steps: Educate the client about your process.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

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This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

6 Steps to Get Fire-Damaged Windows Squeaky Clean

Annissa Coy

March 9, 2016

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Cleaning windows affected by fire damage can be very time consuming. If you are lucky enough to get a job where the windows actually lift out or fold in for cleaning, then you’ve got it easier than most of us.

Ask Annissa: Is Skunk Odor Removal Covered by Insurance?

Odor removal tips & a few laughs

Annissa Coy

March 3, 2016

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Annissa shares some tips on getting rid of skunk odor, and shares a funny story about a job she once handled involving this critter.

Ask Annissa: How Much Contents Restoration Work is Really Out There? (Hint: A Lot!)

Fire damage is not the only type of contents restoration insurance claim

Annissa Coy

February 25, 2016

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You might be surprised just how far this industry niche can take you.

Ask Annissa: 4 Questions to Ask Yourself when Evaluating Contents

Learn to maximize profits and productivity

Annissa Coy

February 19, 2016

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Evaluating what contents to restore and what contents should be logged and destroyed is a critical part of your restoration process.

Ask Annissa: Working with My Family... Am I CRAZY?? (with video)

Annissa Coy

January 28, 2016

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Working with family can pose challenges, but also be very rewarding.

Ask Annissa: How Big Should my Warehouse Be? (with video)

Annissa Coy

January 21, 2016

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When setting up your contents cleaning division you need to consider how much space you really need for cleaning and make sure that its efficient.

Ask Annissa: Doing Restoration Work on a Handshake...WHAT?! (with video)

Are you willing to walk away from jobs that don't feel right?

Annissa Coy

January 14, 2016

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Contracts, getting paid, and following your gut.

Contents Corner: The Scoop on Cabinet Cleaning, Inside & Out

Annissa Coy

January 7, 2016

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Cleaning cabinets after a fire usually means you will more than likely be dealing with a lot of grease and oils built up from cooking and use on top of smoke and soot.

Stop Using the “Drink Test” for Water Loss Classification

Vince Scarfo Lead Government Affairs Advocacy

The Restoration Industry Association Appoints Vince Scarfo to Lead Government Affairs Advocacy

Asbestos 101: What Restorers Need to Know About Testing, Work Practices, and Compliance

Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.