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Articles by Annissa Coy

nightmare customers 3

Ask Annissa: Dealing with Nightmare Clients (Part 3)

Under-promise, over-deliver

Annissa Coy

March 31, 2016

Annissa talks about the importance to treading lightly with your promises. It's better to under promise and over deliver, than the opposite.

nightmare customers part 2

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

Annissa Coy

March 23, 2016

In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.

nightmare clients part 1

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

In this video, Annissa talks about the first of her three steps: Educate the client about your process.

angry customer

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

Contents-Corner-window-cleaning

6 Steps to Get Fire-Damaged Windows Squeaky Clean

Annissa Coy

March 9, 2016

Cleaning windows affected by fire damage can be very time consuming. If you are lucky enough to get a job where the windows actually lift out or fold in for cleaning, then you’ve got it easier than most of us.

skunk odor removal

Ask Annissa: Is Skunk Odor Removal Covered by Insurance?

Odor removal tips & a few laughs

Annissa Coy

March 3, 2016

Annissa shares some tips on getting rid of skunk odor, and shares a funny story about a job she once handled involving this critter.

contents cleaning

Ask Annissa: How Much Contents Restoration Work is Really Out There? (Hint: A Lot!)

Fire damage is not the only type of contents restoration insurance claim

Annissa Coy

February 25, 2016

You might be surprised just how far this industry niche can take you.

ask annissa contents

Ask Annissa: 4 Questions to Ask Yourself when Evaluating Contents

Learn to maximize profits and productivity

Annissa Coy

February 19, 2016

Evaluating what contents to restore and what contents should be logged and destroyed is a critical part of your restoration process.

ask annissa family

Ask Annissa: Working with My Family... Am I CRAZY?? (with video)

Annissa Coy

January 28, 2016

Working with family can pose challenges, but also be very rewarding.

warehouse

Ask Annissa: How Big Should my Warehouse Be? (with video)

Annissa Coy

January 21, 2016

When setting up your contents cleaning division you need to consider how much space you really need for cleaning and make sure that its efficient.

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