Annissa Coy

Ask Annissa: How Do You Handle an Upset Client?

This week, Annissa admits even she has had upset clients.

Annissa Coy

May 5, 2016

No Comments

Every contractor, even the best of the best, has dealt with an upset client.

Ask Annissa: What is a Good Profit Margin for Contents Restoration?

Are you making enough for your work?

Annissa Coy

April 28, 2016

No Comments

Evaluate your own numbers, and find where you are missing out on profits.

Ask Annissa: The 4 Biggest Mistakes Restorers Can Make

Your reputation is far-reaching, so it's important to avoid these faux-pas

Annissa Coy

April 21, 2016

No Comments

The restoration industry is kind of like living in a small town. If you make a mistake, people will know it.

Ask Annissa: Newsletter 101 - When & How to Send to Clients

Mailing your Client Newsletter monthly is super critical to its effectiveness.

Annissa Coy

April 14, 2016

One Comment

In this edition of Ask Annissa, she talks about how to send it {hint: not email!}, how often to send it, and other things you need to know to hit a home run.

Ask Annissa: Dealing with Nightmare Clients (Part 3)

Under-promise, over-deliver

Annissa Coy

March 31, 2016

No Comments

Annissa talks about the importance to treading lightly with your promises. It's better to under promise and over deliver, than the opposite.

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

Annissa Coy

March 23, 2016

No Comments

In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

No Comments

In this video, Annissa talks about the first of her three steps: Educate the client about your process.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

No Comments

This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

6 Steps to Get Fire-Damaged Windows Squeaky Clean

Annissa Coy

March 9, 2016

No Comments

Cleaning windows affected by fire damage can be very time consuming. If you are lucky enough to get a job where the windows actually lift out or fold in for cleaning, then you’ve got it easier than most of us.