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Restoring Success: Understanding the Insurance Industry

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

June 2, 2016

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Restorers are the ones delivering on the promise that is in the paper, the policy that insurers sell.

Restoring Success: Are You On Board with Employee On-Boarding?

There is value in investing time and money in your restoration company's on-boarding process.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

May 6, 2016

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A person who is talented, driven, with a great attitude may not live up to their potential or worse, may not stick around, if this process is not managed proactively and deliberately.

Restoring Success: Preparing for CAT Loss Response

In the words of Seneca, “Luck is what happens when preparation meets opportunity.”

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

March 31, 2016

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Five things to consider to be sure your business is prepared for disaster response.

Restoring Success: 5 Steps to Balance Leadership & Technical Skills

Leaders need to find a balance between knowing the industry, and effectively leading their team

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

March 4, 2016

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Operators of restoration companies (many considered small businesses and/or family businesses) need to seek balance between management skills, soft skills (leadership) and technical skills.

Restoring Success: Protecting Your Organization

Even contractors can be prey for scam artists

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

February 4, 2016

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Before you leap, do your research.

Restoring Success: Embrace the New Year, Broccoli and All

Ditch the cliches and get to work

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

January 7, 2016

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It is a great time to buckle down and do or get done the items you may have been avoiding.

Restoring Success: Finding Common Ground Between Restorers & Inspectors

The role of an inspector & when to call for help

Lisa Lavender M.T.R., M.F.S.R., M.W.R. Claudia Lezell

December 2, 2015

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Remember, it is no one's industry, but all of ours to shepherd, share and improve, in order to leave behind a legacy for the next generation!

Restoring Success: Building a Culture of Safety

Making safety "cool" through rewards, committees, & working together

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

November 5, 2015

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Creating a culture of safety can be a real struggle, but there are ways to make "safety" cool, and really get your entire team on board.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

October 2, 2015

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If you ever get overwhelmed by all the new technology and implementation challenges that come with it; you are not alone.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

September 2, 2015

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Over the years, I have found three phrases, just a couple of words each, which are bad for a restoration or cleaning company. How bad can a phrase be? You might be surprised..

The First 10 Minutes: How Technicians Establish Control on CAT Loss Sites

Business team analyzing financial data on digital tablets during a meeting

7 Trends Influencing the Restoration Industry in 2026

Reconstruction and renovation of an old half-timbered house

Restoration & Preservation of Historical Buildings: Understanding the Foundations – Part 1

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Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.