Marketing Minute: How to Build Rapport | Episode 4 | Restoration & Remediation Magazine

Without the rapport, it's just another business transaction.

In episode 3, Tim and O.P. talked about the reluctant salesperson and how to overcome that fear. This week, they are taking the message a step forward and talking about what to do once you have a potential client on the phone or you're speaking with them in person.

Building a good rapport with them is an important first step in the process. Then, you need to clearly understanding their expectations. Learn the right questions to ask, and how to listen.

Star Wars fans might enjoy this one a little extra, thanks to a special guest!

O.P. Almaraz and Tim Bauer are the masterminds behind Allied Restoration and Restoration Mastery. This dynamic duo believes you can morph your restoration company into whatever you want it to be. Over time, they’ve created what’s now called the restoration company for the stars – a boutique firm in L.A. that specializes in doing restoration for celebrities and high-end clients. In addition to Allied Restoration, Tim and O.P. are passionate about helping other restorers grow their companies, which is why they created Restoration Mastery, and their three-day life-changing Warrior Weekend events.

O.P. Almaraz is the CEO of Allied Restoration Services, Inc. located in Diamond Bar, CA. Allied Restoration specializes in Water Damage Restoration, Fire Damage Restoration and Mold Remediation for the high-net-worth space. O.P. also served as President of the Cleaning and Restoration Association (CRA).

Tim Bauer is the VP of Allied Restoration Services Inc. Tim wears many hats in the organization and takes on the role of a professional marketer and storyteller who has developed and presented for companies ranging from small insurance agencies to Fortune 100 corporations. He has worked in the insurance restoration industry for almost 15 years. Tim honed his skills for branding through thousands of hours creating marketing plans, pieces and literature for over 15 years. His greatest achievement includes losing over 225 pounds and having two daughters without losing any of his hair.

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