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As service providers, we know that all the technology and procedures can’t substitute the need and desire for not just good people, but great people.

It was a late Saturday morning. I received a phone call from a project manager, stating he was at a fire. It is very rare for a project manager to call me in need of any assistance so I immediately asked if everything was OK.  

A frustration shared by many restorers is inventory control. You wake up one morning and all the extension cords are gone, an air mover goes missing, a dehumidifier gets left on a job site. 

Were you ready? And are you ready for the next catastrophic (CAT) event? Whether it is more frozen pipes to come, a flood or hurricane, we need to be ready. We need to be ready to handle high call volumes and respond. 

If you are a new company, this may seem like a fruitless task, but there is no better time than when you are starting out and beginning to build the organization to develop a set of shared values.