Ask the Expert

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Learn how large-loss and commercial drying projects require systems, coordination, risk management, and operational strategy. 

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

Here’s how window performance, water intrusion, and installation affect hurricane damage, long-term building resilience, and moisture control.

Jeff Cross and Kayla McGowan discuss AI, deadlines, industry collaboration, and the role they play in the media.

PuroClean’s Margaret Chebat and Melissa Wittig discuss women in restoration, operational leadership, franchise growth, and the evolution of the restoration industry. 

Nate Cisney of Restoration Made Simple shares TPA vs non-TPA work, how it affects your operations, profitability, diversifying your work, and long-term growth for restorers.

Staci Sargent shares how leadership, training, and real-world experience are shaping the future of women in restoration.

Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.

Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry.

On this episode of Ask The Expert, Jeff Todd of ServiceMaster Restore® shares his insights on why local expansion often outperforms top-down growth.