What do you do if a homeowner wants items after they've been thrown away? Don't let it be your word against theirs. Document everything! Annissa will tell you how to protect your business in situations like this in this week's Ask Annissa!
As the restoration contractor, a client who plans to get the most out of the insurance company through stretching values and being deceitful can put you in a tough place between wanting the customer to be happy and also being honest with the adjuster about what's going on at the loss.
Annissa shares how she copes with the emotions of losses and how to make sure you don't burn yourself out on extra emotional jobs, without losing the amazing compassion you have for your customers.
What is thermal tracking? What causes it? Is it a sudden occurrence? Is it a mechanical failure? Is it a maintenance issue? Can burning candles cause it? Will your insurance cover damage caused by thermal tracking? Annissa discusses all this and more in this weeks Ask Annissa!
This is the start of a new Ask Annissa video series where she lays out exactly what she does to have happy clients (homeowners AND adjusters) job after job after job.
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