Managing Your Restoration Business

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In the third installment of Seven Lessons Learned from $500 Million in Restoration Transactions, Gokul Padmanabhan discusses the important information required to complete the extensive process of due diligence.

“If the Jon from five years ago has anything further to add, perhaps this idea still has merit: ‘Your office is your second home. Arguably, you spend more time in your workspace with your work peeps than with your actual family, so making it an enjoyable and functional environment should be a priority,’” Jon Isaacson writes.

In this episode of Ask Annissa, Annissa Coy addresses the confusion that comes with multiple team members providing different answers to the same client question. Watch to learn about the value of assigning a single point of contact from the start for clients and staff.

In this Real Stories in Restoration episode, Nasutsa Mabwa, owner and president of ServiceMaster Restoration By Simons, shares her unique voyage from social work to restoration, being selective with service offerings, and keeping her business small and agile to stay closely connected to customers. 

Eric Sprague and Larry Wilberton used many books to help build their cleaning and restoration business, but these four are the ones that impacted them the most. Regardless of what books you choose for yourself, Sprague’s call to action for anyone reading this article is to commit to reading to improve your skills.

Inevitably, if you are a restoration company, sooner or later you will run into situations where the adjuster won’t pay for work you completed or only a fraction of what you have estimated the cost to be. In these situations, restorers have a few options, which depend in large part as to how far you’re willing to go, how much you’re willing to spend and if the risk is worth the reward.

Even if you don’t believe millennials are ready for the business of restoration, realize that they are already opening businesses and that many restorers are retiring. Consider millennials your peers and help the industry transition well into the future by helping them to succeed in business.

To pay homage to an eventful 2021 and help restorers ring in a prosperous 2022, R&R decided to go beyond the standard year-in-review piece. We asked leaders from across the industry to share what they consider strengths, weaknesses, opportunities and threats. With those perspectives, we curated a comprehensive, long-form collection of restoration industry SWOT analyses for your exploration.

Remember, good is the enemy of great. You might pay little attention to accountability standards and still find a way to grow a good company. But especially at a time when customers and employees have more choices than ever, and margins continue to grow thinner, becoming a truly great company in the long term requires 100% accountability throughout your entire organization, Scott Severe writes.