The restoration industry is always evolving and changing. Businesses seem to come and go at a pretty fast pace, both independent companies and franchises included.
Tens of thousands of U.S. businesses are gearing up to reopen after being closed down for months, but do they really need to hire a professional to perform deep disinfection services prior to reopening?
It’s a tale as old as time. A customer’s home has suffered a disaster that needs immediate attention. Your team arrives quickly and diligently works to make the home good as new. The customer is ecstatic with the work . . . until the invoice arrives.
The first two articles in this four-part series on Emotional Intelligence (EQ) (part I, part 2) introduced the overall concept and explored the characteristics that are widely believed to make up what is termed “personal competence”—our ability to stay aware of our emotions and manage our behavior and tendencies.
If you don’t take a moment to realize how you’ve changed for the better in the “new normal,” you won’t be able to take advantage of that change when we get back to the old normal.
Part one in this four-part series provided an introduction to the concept of Emotional Intelligence (EQ), including identification of the four characteristics that are generally agreed to be at its core.
This document has been prepared by a wide range of experts from the cleaning and restoration industry to assist contractors in managing the risks arising from efforts to mitigate the COVID-19 pandemic.
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