Commercial Drying, Systems, and Risk Management

Howard Wolf shares why commercial drying success depends on risk management, operational strategy, and coordination

Welcome to part two of commercial drying. In part one we focused on the key differences between residential and commercial, the challenges, and strategies. Howard “Howie” “The Instigator” Wolf, Principal Member of HW3 Group discusses a system-based approach and risk management discipline.

Key takeaways from Howard include:

Commercial drying requires contractors to think beyond the moisture. Successful projects depend on understanding how the building envelope, HVAC systems, airflow, and building operations all work together as part of a connected system.
Contractors who succeed in commercial drying shift from being a service provider to systems coordinators. Large-scale projects require collaboration with facility teams, engineers, HVAC professionals, and other trades to keep operations moving safely and efficiently.
Risk evaluation on commercial projects goes far beyond the visible damage. Contractors must consider indoor air quality, occupied spaces, operational disruptions, and the safety concerns before deploying equipment or beginning a drying strategy.
Commercial projects demand a balance between real-time decision-making in the field and consistent documentation. Clear processes, strong communication, defensible documentation, and measurable KPIs help contractors meet the expectations of insurers, engineers, facility managers, and property owners.
Contractors looking to grow into commercial drying need to build strong internal systems before they scale. Training, safety culture, communication processes, documentation standards, and technology all play a critical role in preventing costly mistakes and improving project outcomes.

On the Go?

Listen to the audio version of our conversation!

Looking for quick answers on restoration, remediation and cleaning topics?
Try Ask R&R, our new smart AI search tool. Ask R&R →

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.