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Managing Your Restoration BusinessAsk the Expert

Ask the Expert

Streamlining Documentation with 360 Documentation

Unlocking Speed and Accuracy with 360 Documentation Technology

By Kayla McGowan
July 4, 2025

On this episode of Ask The Expert, we sat down with Robb Harrell, Vice President of Product Development at DocuSketch, to discuss the benefits of 360 documentation technology for industry professionals and the difference it can make for every job. Robb has over 20 years of experience and is an Xactimate Certified Trainer, he has an extensive background in fortune 500 insurance provides and national restoration firms and he brings a passion for streamlining documentation, estimating and propelling the industry forward. 

We have a special announcement on this episode, the DocuSketch team is hosting a FREE photo documentation class at The Experience Convention and Trade Show on Tuesday, September 2. Learn about the technology, best practices and more. Registration coming soon. 

 

Key Takeaways: 

  • 360 documentation is 400-500% faster than manual photo/sketch methods, while maintaining 2-5% accuracy.
  • It provides a complete visual timeline of a project before, during and after to tell the full story.
  • The technology saves significant "windshield time" by allowing contractors to document more jobs in a day.
  • It levels the playing field for all stakeholders’ contractors, carriers and policyholders by providing transparent, timestamped documentation. 

 

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KEYWORDS: insurance estimating restoration documentation restoration technology

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Kayla mcgowan author

Kayla McGowan is the Editor-in-Chief of Restoration and Remediation (R&R) magazine, bringing nearly 10 years of marketing and communications experience in the restoration sector. With a solid foundation in content creation, editing, and social media strategy, Kayla respects the vital work of the industry. At R&R, she develops content that engages and informs restoration professionals and manages content strategy for The Experience Events, bridging the cleaning and restoration industries. Outside of work, Kayla is an avid foodie who loves exploring new culinary experiences. She enjoys spending time with her family and embracing the outdoors. Kayla is excited to connect with industry professionals and contribute to R&R’s ongoing success. Reach her at mcgowank@bnpmedia.com or 757-849-2461.

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