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Water Damage RestorationFire and Smoke Damage RestorationContents RestorationAsk the Expert

Ask the Expert

Contents Restoration: What You Need to Know

Expert insights on challenges, innovations and strategies shaping the contents restoration industry

By Kayla McGowan
March 19, 2025

In this episode of Ask The Expert, we dive into the intricate world of contents restoration, exploring the challenges, innovations, and strategies that define this critical industry. Joining the conversation are David Gavilanes, Regional Business Coach/Training Manager for Blue Kangaroo Packoutz; Annissa Coy, co-creator of Firehouse Education and Mobile Cleaning Systems; and Stefan Figley, President of 1-800-Packouts. These industry experts share their insights, experiences and expertise and shed light on the art of contents restoration.


Key Discussion Points:

  1. Common Types of Damage and Solutions: Contents restoration professionals encounter various forms of damage, including fire, water, smoke and mold. David, Annissa and Stefan discuss how they address these each of these events.
  2. Overcoming Challenging Restoration Projects: From restoring smoke-damaged heirlooms to salvaging items from severe water damage, these stories highlight the importance of creative problem-solving and meticulous attention to detail.
  3. Technological Advancements in Contents Restoration: Our panelists explain how these innovations have transformed their workflows, improved efficiency and delivered better outcomes.
  4. Prioritizing Items for Restoration: We often race against time, and prioritizing items is crucial in contents restoration. Dive into their decision-making process, weighing factors like sentimental value, material composition and restoration feasibility to maximize results.
  5. Advice for Homeowners and Businesses to Better Protect Belongings in Case of Disaster: Preparedness is extremely important. They suggest creating an inventory of valuable items, storing irreplaceable belongings in waterproof and fireproof containers and more. 

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This episode of Ask the Expert is brought to you by Blue Kangaroo Packoutz and 1-800-Packouts.

Brought to you by Blue Kangaroo PACKOUTZBrought to you by 1-800-Packouts
KEYWORDS: contents cleaning innovations in restoration packout

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Kayla mcgowan author

Kayla McGowan is the Editor-in-Chief of Restoration and Remediation (R&R) magazine, bringing nearly 10 years of marketing and communications experience in the restoration sector. With a solid foundation in content creation, editing, and social media strategy, Kayla respects the vital work of the industry. At R&R, she develops content that engages and informs restoration professionals and manages content strategy for The Experience Events, bridging the cleaning and restoration industries. Outside of work, Kayla is an avid foodie who loves exploring new culinary experiences. She enjoys spending time with her family and embracing the outdoors. Kayla is excited to connect with industry professionals and contribute to R&R’s ongoing success. Reach her at mcgowank@bnpmedia.com or 757-849-2461.

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