How Remote Monitoring Is Saving Restoration Pros Time & Money

Learn how to track jobs remotely and cut manual field documentation in half

In this episode of Ask The Expert, we discuss into the power of remote monitoring, exploring how it can streamline your business operations, improve efficiency and save time and money. Paul Silliman, Head of Sales and Customer Success, and Cory Burt, COO of Clean Claims share their passion for innovation and process improvement, offering actionable strategies for the insurance claims and restoration technology industries, sales leadership and customer success.

Key Discussion Points:

Biggest Challenges in Tracking Job Progress and Documentation: Restoration professionals face numerous hurdles in tracking job progress and documentation. Paul and Cory highlight these challenges and discuss the common pain points.
How Clean Claims Uses Remote Monitoring: Clean Claims leverages remote monitoring to help restoration professionals save time and money. This innovative approach allows for real-time tracking and management of job sites, reducing the need for manual processes and physical site visits.
Improving Efficiency and Reducing Costs: Paul and Cory share examples of how Clean Claims has significantly improved efficiency and reduced costs on various projects. They illustrate the tangible benefits of adopting remote monitoring technology.
Cutting Down on Manual Processes: By implementing remote monitoring, restoration professionals can cut down on tedious manual processes. This technology streamlines workflows, enabling professionals to focus on more critical tasks and reducing unnecessary site visits.
Future of Remote Monitoring in Restoration: As the industry evolves, remote monitoring will continue to play a crucial role. Paul and Cory discuss where they see the future of this technology and how Clean Claims is staying ahead of the curve, continuously innovating to meet the changing needs of the industry.

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Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.