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Contamination Restoration & Remediation​Managing Your Restoration BusinessAsk the ExpertCleaning and Sanitation

The Interconnection of Inspection, Cleaning and Restoration: A Discussion with Claudia Lezell

By Kayla McGowan
January 29, 2025

In this episode of Ask the Expert, we are joined by industry expert Claudia Lezell. Claudia has been in the flooring industry for over four decades, bringing a wealth of experience and expertise to our discussion. Her unique journey includes owning and operating a full-time retail flooring and interior design establishment, spearheading the IICRC Hard Surface Certification Flooring Inspector Program, and participating in numerous technical committees. She has also served as the Past Vice Chair of the IICRC Outreach Committee and Hard Surface Standards Committee. Since 1995, Claudia has been President of Inspections Too, Inc., providing independent certified third-party inspections, consulting, and expert witness services.


Key Discussion Points:

1. The Interconnection of Inspection, Cleaning and Restoration: Claudia explains how inspection, cleaning and restoration all work together in our industry. She emphasizes the importance of understanding each component's role and how they collectively contribute to successful outcomes.

2. The Importance of Collaboration: We dive into the significance of collaboration amongst industry professionals. Claudia shares her insights on how teamwork and communication are crucial for achieving the best results in our daily work.

3. Never Stop Learning: Claudia discusses the importance of continuous learning and staying updated with industry developments. She talks about the value of engaging with new industry professionals and participating in ongoing education to enhance skills and knowledge.

4. Engaging with Industry Professionals: Learn how connecting with other professionals in the field can provide valuable insights and foster growth. Claudia shares her experiences and the benefits of networking within the industry.

5. Best Practices and Standards: Discover the best practices and standards that Claudia has championed throughout her career. She provides practical advice on maintaining high standards in inspection, cleaning, and restoration work.

Tune into this episode to gain valuable insights from Claudia Lezell and understand how inspection, cleaning and restoration contribute to the success of our industry.

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KEYWORDS: inspection restoration business strategy

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Kayla mcgowan author

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

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