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The Interconnection of Inspection, Cleaning and Restoration: A Discussion with Claudia Lezell

In this episode of Ask the Expert, we are joined by industry expert Claudia Lezell. Claudia has been in the flooring industry for over four decades, bringing a wealth of experience and expertise to our discussion. Her unique journey includes owning and operating a full-time retail flooring and interior design establishment, spearheading the IICRC Hard Surface Certification Flooring Inspector Program, and participating in numerous technical committees. She has also served as the Past Vice Chair of the IICRC Outreach Committee and Hard Surface Standards Committee. Since 1995, Claudia has been President of Inspections Too, Inc., providing independent certified third-party inspections, consulting, and expert witness services.

Key Discussion Points:

1. The Interconnection of Inspection, Cleaning and Restoration: Claudia explains how inspection, cleaning and restoration all work together in our industry. She emphasizes the importance of understanding each component's role and how they collectively contribute to successful outcomes.

2. The Importance of Collaboration: We dive into the significance of collaboration amongst industry professionals. Claudia shares her insights on how teamwork and communication are crucial for achieving the best results in our daily work.

3. Never Stop Learning: Claudia discusses the importance of continuous learning and staying updated with industry developments. She talks about the value of engaging with new industry professionals and participating in ongoing education to enhance skills and knowledge.

4. Engaging with Industry Professionals: Learn how connecting with other professionals in the field can provide valuable insights and foster growth. Claudia shares her experiences and the benefits of networking within the industry.

5. Best Practices and Standards: Discover the best practices and standards that Claudia has championed throughout her career. She provides practical advice on maintaining high standards in inspection, cleaning, and restoration work.

Tune into this episode to gain valuable insights from Claudia Lezell and understand how inspection, cleaning and restoration contribute to the success of our industry.

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KEYWORDS: inspection restoration business strategy

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.