Following Hurricanes Milton and Helene, insurance claims adjusters and restoration contractors are facing an overwhelming demand to help homeowners and businesses rebuild faster. To meet this need and accelerate recovery, they are increasingly adopting new technologies to streamline cleanup and restoration efforts across the Southeast.

One way they are doing this is through digital twin technology. Digital twins are a way of capturing and sharing spaces in immersive 3D. They can be created with a variety of cameras, including a smartphone. More than a decade ago, Matterport made it easy for anyone to create a 3D digital twin for buildings and spaces. Now, Matterport digital twins are reinventing the restoration and remediation processes, saving time and money.

Matterport’s technology is transforming how restoration and insurance professionals document, assess, and manage property damage. By adopting Matterport, estimators scan a high-fidelity 3D digital twin during an initial site visit, eliminating the need to return to the loss. Matterport also eliminates the need for manual measurements and traditional sketching, accelerating the estimation and claims process. 

 Contractors can capture every detail of a damaged property with a smartphone, Matterport camera or a compatible 360 camera, creating precise and transparent documentation of structural loss. Once a scan is complete, Matterport users can digitally generate fully accurate 3D models and floor plans that not only visually document damage but also seamlessly integrate into Xactimate® software, ensuring faster, precise workflows for damage assessments, cost estimation, and claims creation.

 “On a typical claim, when we scan a property, it eliminates multiple walk-throughs, hand sketching, laser tape measuring, and then obviously re-work at the site. I used to walk a property multiple times in order to capture all of the information that we needed. Now I do it once with Matterport,” said Chris Bowden, Partner at YA Group. 

Matterport is helping those in the wake of recent hurricanes to: 

• Accelerate Claims Processing: Cutting the documentation and claims cycle by up to 75%, enabling faster payouts.

• Visualize and Validate Damage: Detailed 3D models help differentiate between water and wind damage to simplify policy evaluation.

• Seamless Integration: Exportable files integrate directly into Xactimate®, ensuring compatibility with existing workflows.

• Improve Transparency: Digital twins provide a clear, visual record of damage, reducing disputes and improving communication between contractors, insurers, and policyholders.

“Many times, with hurricane claims, it’s necessary to identify if the damages to the property were from wind-driven rain or flood water so that the carrier can apply the proper coverage. Having an accurate Matterport model that has memorialized the damage as close to the date of the loss can be critical in these situations,” added Chris.

Matterport's digital twin technology is redefining disaster recovery, giving restoration professionals the tools they need to act faster, document with precision, and deliver better outcomes after catastrophic events. Whether you're an insurance claims adjuster or a restoration contractor, Matterport ensures you're equipped to save time, cut costs, and close claims faster.

 Learn more about how Matterport can transform your restoration workflow at this link. 

About Matterport

Matterport, Inc. (Nasdaq: MTTR) is leading the digital transformation of the built world. Our groundbreaking platform turns buildings into data to make every space more valuable and accessible. Millions of buildings in more than 177 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. Learn more at matterport.com and browse a gallery of digital twins at matterport.com/discover.