In today's competitive business landscape, companies are increasingly recognizing the profound influence of company culture on their customers. In this episode of Ask the Expert, Eduard Mirzoian, CEO of RESTORERZ Emergency Services, gives a high-level overview of the importance of cultivating a strong company culture and how it directly contributes to customer satisfaction and loyalty.
1. Defining Company Culture: Company culture encompasses the shared values, beliefs, and behaviors that shape the identity and environment of an organization. It influences how employees interact with each other and how they serve their customers.