Take a tour of the 95,000-square-foot Blue Kangaroo Packoutz flagship facility in southeast Michigan.

During an open house celebrating the location’s grand opening, R&R captured the inner workings of the warehouse, which boasts 750 storage vaults, a state-of-the-art training room, an art restoration department, receiving docks, a cleaning department, a furniture upholstery and refinishing area, and more.

General Manager Michael Case sat down for an in-depth interview on the people, processes, tools and facility behind contents restoration at Blue Kangaroo Packoutz. Watch to learn about the detailed inventory tracking system used for photographing, labeling and pinpointing items from pack-out to the warehouse and back. Case also covers memorable projects, the emotional side of this work and what he considers the key component to any good contents company.