I was so excited this year when I was asked by a local organization to give the commencement speech for their statewide conference. As was the case for most of these large in-person gatherings, the event was moved to an online platform. The leadership team for the Washington Association of Maintenance and Operation Administrators (WAMOA) pivoted to make the best of the changing conditions of 2020.
It is quite different preparing for sharing concepts through Zoom as opposed to being in a room where you can feel the pulse. As I structured content that I thought would translate, I thought about what my friend, Idan Shpizear, who is the CEO of one of the fastest scaling property restoration franchises in the United States, shared when he was a guest on The DYOJO Podcast. He discussed how he had to learn that,