It’s a tale as old as time. A customer’s home has suffered a disaster that needs immediate attention. Your team arrives quickly and diligently works to make the home good as new. The customer is ecstatic with the work . . . until the invoice arrives. The insurer claims the invoice is excessive and tries to cut costs that were essential to proper performance of the work. The customer claims they were blindsided by the charges. Unfortunately, unless you are willing to forego profit, or even take a loss on the project, these cases often result in litigation. However, there are simple practices you can implement in your business to help avoid litigation or at least simplify and expedite the process.