Losses that happen to customers around the holidays can bring a number of added stress points. Not only are the clients facing many unknowns going through the holidays, there are likely a number of additional items you will need to handle when assessing and working through the loss - such as presents, Christmas trees, decorations, and so on. Maybe of the items could hold sentimental value as well. 

In this video, Annissa lays out some strategies for effectively and appropriately helping customers and handling their contents affected by a loss during the holidays.