Over the past 23 years, I have made a lot of mistakes, but with each I learned something new about running a business. One of my important lessons was to demo or not to demo.
The biggest complaint I hear from other remediation companies is that they lose money on rebuilds. They are labor intensive and customers always expect the completed job will be better than the original. They do not understand the job is to bring it back to pre-loss condition; they see this as a renovation and improvement. They do not want the $30-a-yard carpet that was approved by the insurance company because they picked out a $70-a-yard carpet they like better. At last count, there were 261 shades of white, and the one you painted on the ceiling never seems to be the same color white the customer remembers it was two months ago when you tore it out.