Do you understand all the ins and outs of the claims process? Annissa Coy certainly does! This video column covers the importance of using the software your adjuster is using; terminology; and the process as a whole.

This is the third video in a four-part series on working with insurance adjusters. The better you work together, the better it is for everyone involved -- especially the client.

Watch parts one and two:

Part 1: Adjusters are not enemies

Part 2: Communication, Communication, Communication